Shipping policy

Shipping Policy

At BY THE BUNCH, we are committed to providing you with a seamless shopping experience and ensuring that your orders are delivered in a timely and secure manner. Please take a moment to review our shipping policies:

1. Shipping Within Kuwait

Currently, we only offer shipping within Kuwait. We do not ship internationally at this time.

2. Shipping Rates

We provide a flat rate of 2KWD for delivery across Kuwait. The shipping is free on orders over 20 KWD.

3. Delivery Time

We strive to provide fast and reliable delivery. All orders are processed and shipped within 1-2 business days (excluding weekends and public holidays). The delivery time will vary depending on your location within Kuwait.

  • Standard Delivery: Typically delivered within 1-3 business days after order processing.

  • Same-Day Delivery: Available for orders placed before 12 PM on weekdays. Please note that this service may depend on your location.

We will send you a tracking number via email once your order has been dispatched.

4. Shipping Restrictions

  • Flowers: Due to the perishable nature of flowers, we strongly recommend that you check your order details before finalizing the purchase to ensure timely delivery.

  • Accessories: Non-perishable items such as accessories can be delivered safely and are typically included in our regular shipping schedule.

Please note that flower deliveries may be affected by seasonal conditions, and we will notify you in the event of any delays or issues with the flowers you’ve ordered.

5. Delivery Address

Please ensure that your delivery address is correct and complete at checkout. We are not responsible for delivery issues or delays caused by incorrect or incomplete address details.

6. Packaging

All orders, especially flowers, are carefully packaged to maintain their quality during transport. For floral orders, we ensure that flowers are packaged to minimize any damage while in transit, maintaining their freshness and beauty.

7. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress on the carrier's website.

8. Shipping Issues or Damaged Goods

We take extra care to ensure that your products reach you in perfect condition. However, if you receive a damaged item or an incorrect order, please contact us immediately at Hello@bythebunch.shop. We will do our best to resolve the issue and either send a replacement or offer a refund, depending on the circumstances.

9. Delivery to Specific Locations

While we cover most areas within Kuwait, certain remote or restricted areas may not be available for delivery. If your location is unavailable, we will inform you and offer alternative solutions where possible.

10. Contact Us

If you have any questions about our shipping policy or need assistance with your order, don’t hesitate to reach out to us at:

BY THE BUNCH aims to ensure your flowers and accessories are delivered to you with the care and quality you deserve. Thank you for shopping with us!