Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.

Eligibility for Return

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • The product should have all tags intact and be in its original packaging.

  • A receipt or proof of purchase is required.

How to Request a Return

To initiate a return, please contact us at Hello@bythebunch.shop. Once your return request is approved, you will receive the return shipping address and instructions for sending your package. Please note: Returns will only be accepted if the return request has been made prior to shipping the item back. Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If you notice that your item is damaged, defective, or if you received an incorrect product, please contact us immediately at Hello@bythebunch.shop so we can resolve the issue for you.

Exceptions / Non-Returnable Items

Certain items are non-returnable due to their nature:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized items

  • Personal care products (such as beauty or hygiene items)

  • Hazardous materials, including flammable liquids or gases

If you are uncertain whether your item is eligible for return, please contact us for clarification.

Unfortunately, we are unable to accept returns for:

  • Sale items

  • Gift cards

Exchanges

The quickest way to obtain a replacement item is to return your current product, and once the return is processed, you can place a new order for the desired item.

Refunds

Once we have received your return, we will inspect it and notify you if your refund has been approved. If your return is approved, you will receive a refund through your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at Hello@bythebunch.shop.

Important Notes

  • All refunds will be issued in Kuwaiti Dinars (KWD) or in the same currency used for your original purchase.

  • Please ensure the item is returned in the same condition it was received to avoid delays in processing.

We are committed to providing the best service and will ensure your return or refund process is as smooth as possible. For any additional questions, don’t hesitate to reach out to us at Hello@bythebunch.shop.